BOOKING HOTLINE: +49 4361 55 40

FAQ - Frequently asked questions

 

 

► Booking, tickets, preparing for the trip

Why haven’t I received a booking confirmation/payment receipt/ticket?

If you’ve booked a bundle ticket WITH accommodation, you won’t get a conventional ticket sent to you by mail. Instead you should have received an e-mail with your invoice attached, as well as our general terms and conditions. Print out the invoice and bring it to the reception when checking in at the resort front desk.

Is it possible to cancel my booking?

Our tickets are exempt from the right of return. (Read our general business terms here).

Is it possible to transfer my tickets and my apartment accordingly to another person? 

Yes, a change of personal data can be made for a rebooking fee of 25.00 EUR. To complete the rebooking, we need your invoice number as well as the full name, address, e-mail address and phone number of the new occupant. Moreover, we need a written affirmation (via e-mail, fax or letter) from the party purchasing your tickets reconfirming that the booking transfer is in their interest. She will then receive a new booking confirmation.   

Can I change the category of the apartment when the booking has already been made?

As long as you want to make a change to a bigger apartment category, we can upgrade you at any time, provided the category is still available. Please send an e-mail or call our booking hotline on +49 (0) 40 28 41 08 190. 

Can I change the number of persons indicated in my reservation? 

If you wish to increase the number of guests in your apartment and there are still beds available, you may retrospectively add names to the group. We can also upgrade you into a bigger apartment category if available. A reduction of the tickets booked is not possible.  

May trans people also visit L-BEACH?

Yes, the L-BEACH festival is aimed at lesbians, heterosexual women, bisexual women and trans people.

Is there a minimum legal age for attending the festival? 

Until 10 pm the festival is open to women of every age. After that, everyone under the age of sixteen has to leave the fenced-in festival grounds, and should return to the accommodation area. After midnight, visitors who have yet to reach the age of eighteen have to be accompanied by a parent or guardian, if on the festival grounds. The form for guardians can be found here. In addition to this form please bring a copy of the parent’s passport, the guardian’s passport as well as your own passport or student ID with you when you check in. 

What should not be missing in my luggage? 

Shower gel, soap, washing-up liquid and, in case you want to cook, spices and oil. Swimming gear, sun cream, a first-aid kit including headache pills and a safer-sex package, could also be of advantage… 

Will festival tickets be sold on site? 

Remnant festival tickets without accommodation can be purchased at the resort front desk during opening hours – daily from 10 am, Thursday and Friday until 10 pm, and Saturday until 7 pm. For further details regarding ticket categories and prices see here

 ► Getting there

How do I get to the festival?

By airplane or car, by train, with bus shuttles or by getting a lift - there are many possibilities. Everything you need to know about this can be found here.

Parking on the premises

The resort has a huge free car park. Please use only the marked parking places. Parking violators who block fire rescue paths and escape routes will be towed away at their own expense.
 

► Accommodations

Check-in

Check-in takes place on Thursday from and on Friday from 3 pm to 10 pm. If you arrive later than these times and the Weissenhaeuser Strand resort front desk is already closed, please check-in at the Strandhotel front desk and get your key there. If you have booked the category J (hotel room), go to the Strandhotel straight away for your check-in.

Check-out

Check-out on Sunday takes place no later than 1 pm, on Monday and all other days no later than 10 am.

Will bed linen and towels be provided?

Yes, everyone gets their bed linen and two towels.

What furnishings do the apartment kitchens provide?

The apartment kitchens come furnished with amenities such as stove, micro wave, electric kettle, toaster, coffee machine, pots, dishes and cutlery. However, there are no ovens or dishwashers.

Is a hair dryer provided?

Yes, each apartment has a built-in hair dryer.

Is the final cleaning service and electricity included in the ticket price?

Yes. However, please leave your apartment tidy and well-swept.

Can we barbecue on our apartment balcony?

For safety reasons, barbecues are forbidden in or around the apartment blocks or bungalows, except in the garden. There is an official barbecue spot near the children’s playground.

WiFi

If you want to equip your room with WiFi, you can purchase pay-per-use access codes at the Weissenhaeuser Strand resort front desk. In the Strandhotel lobby and at the L-WALK WiFi is free.

May I bring my dog to the festival?

You may bring your dog to the resort, but not within the fenced-in festival area. They won’t like it there anyway! When making a booking, please indicate that you will be bringing a dog with you, so that you can be allocated a dog apartment. There are a limited number of dog apartments, in just a few categories. One dog per apartment costs 12.00 EUR per night.
 

► Festival area

May I bring snacks and drinks to the festival?

You may bring food and drinks to your apartment, but not into the fenced-in festival area. There are many possibilities within the festival area for eating and drinking.

I’ve lost my festival bracelet. What can I do?

Festival bracelets for each member of your group are handed over when checking in with invoice and identification card (passport). You may not enter the festival area without your festival bracelet. If your bracelet breaks, please come to the resort front desk with the broken bracelet, your invoice and your apartment keys. This is the only way to get a new festival bracelet. Please note that a festival bracelet will not be replaced if lost – so take good care of it!

Is there a cash machine on site?

Yes, there is a cash machine (Volksbank) to the side of the Dorfplatz.

Am I allowed to bring my camera into the festival area?

Common cameras and mobile phones with cameras are allowed into the festival area. It is forbidden to use flash light when taking photos during the live concerts. Professional photo and video equipment is only allowed for those journalists who carry a press accreditation.

What are the rules applying to smoking?

Smoking is permitted outdoors, but not in any building, including all the party floors. Please respect this and smoke outside in our cozy smokers’ corners.
 

► Guests with disabilities

Are there benefits for the disabled?

Disabled guests who have a category B disability ID/disability level 50 (or the equivalent to this German standard) pay the full price, but may bring a companion with them for free. To be able to receive this reduction, the booking must be made in the name of the disabled person and must include a copy of the certificate of disability or some equivalent document.

Is the festival area disability-friendly?

We have rooms and apartments for the disabled. The festival area is mostly barrier-free and all festival floors and restaurants can be reached. We also have a restroom for the disabled. Unfortunately, the swimming pool is only accessible via stairs. Our staff or the Weissenhaeuser Strand resort personel are, however, very willing to lend a hand – please just ask the staff on site.
 

► Other matters

Are there childcare facilities at the premises?

You have children, but would still like to party? No problem! The holiday park Weissenhäuser Strand has a pool of certified baby sitters. For further information please contact the reception at +49 (0) 4361 550 or info(at)weissenhaeuserstrand.de

What to do in case of an accident or other unforeseen occurrences?

In case of injury, we have paramedics on site (near the marquee) who can take care of you. For other incidents, please contact our security staff on site.

Is there a lost property desk?

Lost properties are deposited at the Weissenhäuser Strand resort front desk at the entrance to the resort.

Drugs and forbidden substances

The Narcotic Act (Betäubungsmittelgesetz) of the Federal Republic of Germany is also implemented at the festival. Violators of this law will be removed from site, banned from returning and brought to court.

How do you handle topics such as environmental sustainability?

It is very important for us to make our festival as as efficient and environmentally sustainable as possible. We use re-usable tumblers and we are expanding our range of merchandise to include organic and fair trades products. Moreover, Weissenhäuser Strand resort has been labeled an organisation with “guaranteed sustainability”.